Shipping and Returns

No refunds .

What is your processing time?

We make every effort to ship out orders fast and promptly. Our processing times are generally 1-3 business days.

How do I know when my order will ship?

When your order has shipped, you will receive a tracking number via the email you used during checkout.

What if my order arrived damaged?

We work to help anyone who has received an order damaged. Please email us at carmenznaturalbeauty@gmail.com

Can I cancel an order I have placed?

Yes, ALL orders can only be canceled within 24 hours after the date of purchase. This goes for any changes or modifications as well. After the the 24 hours is up, no order can be changed or canceled.